ControlPanelFAQ

Domain Name Registration Service FAQ
Website Hosting Service FAQ
E-Mail FAQ
Security FAQ
URL Forwarding Hosting Service FAQ
Control Panel/Passwords FAQ
FTP FAQ
CGI FAQ
MySQL FAQ

What kind of control panel are you using?

We are using the cPanel control panel.

How do I access the control panel for my account?

Go to http://69.57.144.90:2082
enter your control panel username and password when prompted.

What can I configure using my control panel?

change your password
create/modify/delete POP3 email accounts
create/modify/delete email redirects
create/modify/delete mailgroups (redirects to multiple addresses)
create/modify/delete autoresponders and vacation replies
configure a catch-all address (global maildrop)
setup subdomains
password protect directories
create custom error pages
setup and maintain a MySQL database
check disk storage/traffic quotas and usage, plus other domain info

How do I change the password for my control panel username?

1. Log in to your control panel.
2. Click on "change password".
3. Enter the new password and confirm the new password.

If you forgot or lost your control panel username we can provide it to you with the proper identification (see below).  If you forgot or lost your password, we can reset it for you.

What are the requirements for user passwords and what can I do to make them difficult to crack?

Passwords should be 8-14 characters in length. The most secure type of password includes a combination of upper and lower case letters, along with numbers and symbols. For instance, %5Db$3*( would be a very difficult password to crack, even with a brute force attack from a very determined hacker. Try to avoid using common words in English or other languages, as well as obvious things like your name, relatives names and other words that might be easily guessed/cracked by an unauthorized user. Here are examples of bad passwords:
any person's name including yourself, partner, children, relatives, friends, etc.
your birthday
your Social Security Number, telephone number, address, etc.
words or combinations of words from a dictionary, English or any other language
numeric sequences, i.e., "1234"
words spelled backwards
Finally, never under any circumstances make the password the same as your username or use a password like admin, test, guest, etc.

I lost or forgot my control panel password, can you send it to me again?

For security purposes, passwords are encrypted on our servers, so we do not know what your password is, but we can generate a new one and reset it for you. If you want us to reset your password, please submit an email to admin@yourwebhq.com.

Also, as a security measure, we will only send the new password to the primary or backup email address associated with your account. If you need to change either of those email addresses, please submit an E-mail to admin@yourwebhq.com.

Once the password is reset at the site admin, you'll be able to log in and change the password.

When I try to access my control panel, my browser responds that it cannot find the page. I can access the domain and FTP normally, but not the control panel. What might be causing this?

If you are behind a firewall, it may be preventing you from accessing the control panel which is located on the server's port 2082. The control panel is assigned to port 2082 for security purposes since many of the control panel functions must be executed as "root". If you wish to use your control from behind the firewall, you'll need to enable access to port 2082.