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For questions and inquiries, feel free to contact us via E-mail.  Otherwise,
please try to find the answers to your questions in the FAQ below:

Domain Name Registration Service FAQ
Website Hosting Service FAQ
E-Mail FAQ
Security FAQ
URL Forwarding Hosting Service FAQ
Control Panel/Passwords FAQ
FTP FAQ
CGI FAQ
MySQL FAQ

Payment FAQ

Domain Name Registration Service FAQ
Once I register my domain name, can I start using it right away?

Website Hosting Service FAQ
What do I need to do to set up hosting with YourWebHQ?
How do I change the DNS for my domain name?
How long will it take for the hosting service to be established?
What is a virtual domain?
What if I try the hosting service and am dissatisfied for some reason?
What features are offered as part of the YourWebHQ hosting service?
What can I expect in terms of technical assistance from YourWebHQ?
How will I know when the hosting service is ready and I can upload files and publish my webpage?
I have a band. Can I upload our original music (MP3) to the website if we use this hosting service?
Does it cost extra to transfer my domain from another hosting company to YourWebHQ’s hosting service?
Can I host a sub-domain (name.yourdomain.com) at YourWebHQ?
What do I need to name the default page for my site?
What is my site's public directory?
How do I transfer files to and from the server?
What is a web user and how do I create one?

E-Mail FAQ
How do I set up my SMTP mail server?
What is POP3 E-mail and how do I create a POP3 E-mail account?
How do I change the password for a POP3 E-mail account?
How do I change a E-mail redirect to a POP3 E-mail account?
How do I configure my E-mail application for POP3 E-mail?
Do you offer webmail so I access my email via a web browser?
How do I create an E-mail redirect?
How do I change the destination E-mail address for an E-mail redirect?
How do I change a POP3 E-mail account to an E-mail redirect?
How do I create a mailgroup, an E-mail address that redirects to multiple E-mail addresses?
How can I send all unresolved E-mail to one "catch-all" E-mail address?
How can I force all unresolved E-mail to bounce back with a specific message?
How do I setup an autoresponder or vacation reply?
I want to create an E-mail list for my site, what would you suggest?
How do I change the mail name (email alias) for an E-mail account?
What is IMAP and can I use it to read my email from an external email program?

What is an .htaccess file?
When I try to access and modify my site using FrontPage, I get an error message "Server error : Cannot open "we80.cnf": no such file or folder."
How do I password protect a directory or file?
How do I create a custom error pages?
How do set the site's or a folder's default page to something other than index.html?

Security FAQ

How can I prevent directory browsing?
When I try to list the contents of a directory, the server responds with "403 Error > Forbidden". How can I override this?

URL Forwarding Hosting Service FAQ

How do I change the URL that my domain is forwarding to?

Control Panel/Passwords FAQ

What kind of control panel are you using?
How do I access the control panel for my account?
What can I configure using my control panel?
How do change the password for my control panel username?
What can I configure in my control panel?
How do I change the password for a domain user?
What are the requirements for user passwords and what can I do to make them difficult to crack?
I lost or forgot my control panel password, can you send it to me again?
When I try to access my control panel, my browser responds that it cannot find the page. I can access the domain and FTP normally, but not the control panel. What might be causing this?
I created password protected directories but when I access them online, why doesn’t it ask for my password?

FTP FAQ

What is FTP?
Do you recommend any FTP programs?
What information do I need to enter into my FTP program or the FTP feature that is built into my web design application in order to upload my files to the server?
Ok, I uploaded my files, but nothing is showing up when I try to access my site using a browser?
My FTP program is some having problems connecting, how can I troubleshoot this?
When I upload my files to the server, why are they corrupted?
How do I change the password for FTP access?
Do you offer anonymous FTP?

CGI FAQ

What are CGI scripts?
What information and server paths do I need to run a CGI script?
Do you know where can I find some free CGI scripts?
My CGI script is not working, can you help me with it?
I'm having difficulty setting up CGI scripts, are there any other alternatives?
How do web users setup CGI scripts? Do they need to use a cgi-bin?

MySQL FAQ

What is MySQL?
How do I create a MySQL database?
How do I setup and maintain an existing MySQL database?

 

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