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How do I set up my SMTP mail server?

Once the E-mail account is created you should be able to use mail.yourdomain.com as an incoming POP3 server as well as an outgoing SMTP server. For example, if you are using Outlook Express,
when you set up the account, it asks you to enter the SMTP server-- just enter mail.yourdomain.com.

What is POP3 E-mail and how do I create a POP3 E-mail account?

POP3 (Post Office Protocol 3) email stores your email on the server to be downloaded locally by your email program. If you don't want to use POP3 email, you can setup an email redirect to forward your email to an outside email address.

Here's how you can create a POP3 account for your domain:
Log in to your control panel.
Click on MAIL.
Click on Add/Remove Accounts.
Click on ADD ACCOUNT at bottom of the page.
Enter the name that you want to create (i.e., "joe", or "admin").
Enter the password you will use to access that mail account.
Click on CREATE.

How do I change the password for a POP3 E-mail account?

Log in to your control panel.
Click on MAIL.
Click on Add/Remove Accounts.
Click on CHANGE PASS to the right of the mailname you want to modify.
Enter in the new password.
Click on CHANGE.

If you forgot or lost your control panel password, we can reset it for you. Please email us at admin@yourwebhq.com.

How do I change an E-mail redirect to a POP3 E-mail account?

Log in to your control panel.
Click on MAIL.
Click on FORWARDERS.
Click DELETE to the right of the forwarder you would like to cancel.
Click on Add/Remove Accounts.
Click on ADD ACCOUNT at bottom of the page.
Enter the name that you want to create (i.e., "joe", or "admin").
Enter the password you will use to access that mail account.
Click on CREATE.

Now, E-mail will start collecting on the server and can be downloaded to be read locally by your E-mail program or read directly on the server by clicking READ WEBMAIL in the middle of the line of the email account you wish to access (password required).

How do I configure my E-mail application for POP3 E-mail?

For your incoming server use:
POP Server name: mail.yourdomain.com
SMTP Server name: mail.yourdomain.com
username: your-username
password: your-password

For your outgoing server use you can also use your ISP's SMTP settings.

Do you offer webmail so I access my email via a web browser?

You can use the following URL to access your local email via the webmail interface: http://www.yourdomain.com/webmail (replace "yourdomain.com" with your actual domain name).

Webmail is really useful if you need to access your email while traveling or if you do not have access to your home/work computer, but it should not be considered a replacement for a standard email program that downloads email to your computer. The storage space that you have on the server for email is limited so you want to make sure that you periodically download or delete your email from the server.

PLEASE NOTE: Webmail can only be used to read email that is stored on the server through a POP3 account, not email that is redirected to another address. Webmail is not as fully featured as a standard email program that downloads email locally to an email program such as Outlook or Eudora. We do not offer any specific support for this program and it is offered free of charge, but you use it a your own risk. Please refer to the help screens that are integrated into the webmail for more information on how to use the program.

The Webmail program accesses your email directly in your mailbox (it is not copied or downloaded anywhere) instead of downloading it as POP3 email. This means that there are some limitations and since it cannot write new files, so you are not able to have a "sent" folder, since the accumulated sent messages would cause storage quota problems. If you have problems using webmail or do not like how it works, you might want to consider using a standard email program that downloads your POP3 email or reads it on the server.

PLEASE NOTE: Webmail is not available with subdomains, i.e., name.yourdomain.com.
Are you running an SMTP mailserver to relay outgoing email? In general, you should always user your ISP's SMTP mailserver for outgoing email. You can usually find this information in the support section of an ISP's website or on the setup email that they sent you when you signed-up.

If for some reason, you do not have an SMTP mailserver, it is possible you might be able to relay email through our mailserver using SMTP Authentication. To use this you'll need to configure your email program settings to enable authentication and you will need to supply the same username and password that you use with your POP3 email account for outgoing email as well as incoming email. Use your domain name as your outgoing SMTP mailserver (i.e., mail.yourdomain.com).

PLEASE NOTE: Not all email programs support SMTP Authentication. Also, many ISP's do not allow any relaying at all except through their own SMTP mailserver. This is know as Port 25 Blocking and it is used by ISP's to prevent spamming through open relays. For example, EarthLink/Mindspring has a Port 25 Blocking policy.

Always try using your ISP's SMTP mailserver first, before trying to relay through our server. Because of these issues, we are not able to provide any kind of tech support for our SMTP service. If you can get it to work with your email program and ISP, great, if not, you may have to investigate other options if you are unable to use your ISP's SMTP mailserver. The majority of the time you should be able to use your ISP's outgoing mailserver to send out your email and of course this will not prevent you from displaying your domain-specific email address on your outgoing email.

How do I create an E-mail redirect?

Log in to your control panel.
Click on MAIL.
Click on FORWARDERS.
Click on ADD FORWARDER at the bottom of the screen.
Enter the mailname that you want to create (i.e., "joe" or "admin") and the full email address to be forwarded to.
Click on ADD FORWARDER.

How do I change the destination E-mail address for an E-mail redirect?

Log in to your control panel.
Click on MAIL.
Click on FORWARDERS.
Click DELETE beside the email address to be changed.
Click on ADD FORWARDER at the bottom of the screen.
Enter the mailname again (i.e., "joe" or "admin") and the full (new) email address to be forwarded to.
Click on ADD FORWARDER.

How do I change a POP3 E-mail account to an E-mail redirect?

Log in to your control panel.
Click on MAIL.
Click on FORWARDERS.
Click on ADD FORWARDER at the bottom of the screen.
Enter the mailname that you want to create (i.e., "joe" or "admin") and the full email address to be forwarded to.
Click on ADD FORWARDER.

Now, email will start forwarding to the email address that you specified.

How do I create a mailgroup, an E-mail address that redirects to multiple E-mail addresses?

Log in to your control panel.
Click on MAIL.
Click on MAILING LISTS.
Click on ADD MAILING LIST at the bottom of the screen.
Enter list name and password then click ADD MAILING LIST.

How can I send all unresolved E-mail to one "catch-all" E-mail address?

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