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What is FTP?

FTP stands for File Transfer Protocol and it is the process used to upload and download files from a web server. This is done using an FTP program.

Do you recommend any FTP programs?

Here are a few FTP programs that we recommend:
Windows
BulletProof FTP
Ipswitch's WS_FTP Pro
Junod's WS_FTP LE
GlobalSCAPE's CuteFTP
Macintosh
Transmit
Fetch
Interarchy

What information do I need to enter into my FTP program or the FTP feature that is built into my web design application in order to upload my files to the server?

server/hostname: your-domain.com
username: your-username
password: your-password
remote directory: public_html
port: 25

Ok, I uploaded my files, but nothing is showing up when I try to access my site using a browser?

Double check that you have uploaded your files to the public_html folder. Check that you have named your default page: index.html, index.htm, home.html or home.htm

My FTP program is some having problems connecting, how can I troubleshoot this?

Make sure that you have entered all the proper FTP information for your site. This was provided in the account information email that we sent you when your site become live on our server. Do not add a "ftp." before your domain name. Double check that your FTP program is set to access port number 25. Verify that you currently have a connection to the internet and that your ISP is not having any problems. If you are behind a firewall, try enabling "passive mode" on your FTP program.

When I upload my files to the server, why are they corrupted?

Make sure that your FTP application is set to automatically detect ACSII or binary mode.

How do I change the password for FTP access?

Your control panel username and password are also your FTP (and FrontPage) access.

Log in to your control panel.
Click on CHANGE PASSWORD.
Enter the old and new password (and verify new password by typing again).
Click on CHANGE YOUR PASSWORD NOW.

Do you offer anonymous FTP?

For security purposes, we do not support anonymous FTP.