WebHostingFAQ

Domain Name Registration Service FAQ
Website Hosting Service FAQ
E-Mail FAQ
Security FAQ
URL Forwarding Hosting Service FAQ
Control Panel/Passwords FAQ
FTP FAQ
CGI FAQ
MySQL FAQ

What do I need to do to set up hosting with YourWebHQ?

1. Register your domain name (YourWebHQ offers domain name registration services).
2. Register for hosting service.
3. Change the DNS for the domain name to the following: primary server name = ns1.thexspot.com; primary server address = 205.237.202.208; secondary server name = ns2.thexspot.com; secondary server address = 205.237.202.209.

Once your DNS information has been changed, it will typically take 24-72 hours for the hosting service to be established. Transferred domains may take longer to propagate through the Internet. Sometimes you will need to wait for your current ISP to clear their DNS server cache for your domain(s) as well as the original host of the domain.

How do I change the DNS for my domain name?

If you registered your domain name via YourWebHQ.com, to change the DNS information, go to Domain Name Registration and click on Domain Manager. You will need to enter in your "user name" and "password". Next, go to "Change DNS/Hosting Info". Click on the box to the left of the domain name that you need to have hosted and click on "continue". Finally, enter in the primary and secondary host information: primary server name = ns1.thexspot.com; primary server address = 205.237.202.208; secondary server name = ns2.thexspot.com secondary server address = 205.237.202.209.

If you used a different registrar to register your domain name, you will need to access your account with that registrar and change the DNS using their procedures.

How long will it take for the hosting service to be established?

Once your DNS information has been changed, it will typically take 24-72 hours for the hosting service to be established. Transferred domains may take longer to propagate through the Internet. Sometimes you will need to wait for your current ISP to clear their DNS server cache for your domain(s) as well as the original host of the domain.

What is a virtual domain?

A virtual domain allows you to have your own domain name (http://www.yourname.com or http://yourname.com) as well as your own email addresses, e.g., you@yourdomain.com, etc.

What if I try the hosting service and am dissatisfied for some reason?

If you are not satisfied with the service, we would appreciate the opportunity to attempt to resolve the problem. However, if this cannot be done to your satisfaction you may cancel your service. There will be no refund after the 30-day trial period (begins when hosting is setup, not when the website is published unless you have made other arrangements with us). Be sure to download your website/files to your hard drive before changing the DNS information to that of your new hosting company or your website might not be recoverable. Refer to “How do I change the DNS for my domain name” above).

What features are offered as part of the YourWebHQ hosting service?

-CPanel Access for every domain hosted
-SpamAssassin
-Spam box
-MySQL Dbases
-sub-domains
-FTP accounts
-can have multiple FTP accounts per domain
-128 SSL Server Access (upon request)
-FrontPage Extensions
-Cron Jobs
-Perl
-JSP (not configured for databases or database support)
-ASP (ASP for perl)
-PHP4.3.7 (for config: www.webants.org/tick.php)
-Zend Optimized
-CGI
-Raw Access Logs
-Custom Error Pages

-Graphical webstats with:
  -analog
  -webalizer
  -awstats

-Webmail with:
  -Squirrelmail
  -Neomail
  -Horde

-Built-in scripts setup for every domain:
  -Agora Shopping Cart
  -PHP-Nuke
  -osCommerce
  -phpmychat
  -phpWiki

-Monthly backups of the server (see user agreement)

What can I expect in terms of technical assistance from YourWebHQ?

If you experience technical difficulties with the hosting service at any time, please contact us with your question, concern or comment either by using the form at the top of this FAQ page or, if the server is down, send an E-mail to tendlish@bright.net. Most set-up questions can be answered quickly by YourWebHQ staff but some questions may require outside assistance and may therefore take longer to answer. We strive to respond to customer inquiries within 24 hours.

How will I know when the hosting service is ready and I can upload files and publish my webpage?

Typically, hosting is ready 48 hours after you update the DNS to that of this server.  Sometimes, it is ready sooner.  You can "ping" your domain to see if it resolves to the new server (205.237.202.208).

I have a band. Can I upload our original music (MP3) to the website if we use this hosting service?

As long as we can verify somehow that the songs are original songs and that it is really the band (basically anyway we can know that it is not copyrighted work), we allow MP3s.

We strongly recommend that you register all material with the Register of Copyrights in Washington D.C., and your ownership of the copyright is displayed on your website by including a ©, John Doe, 2002. To order the necessary forms call (202) 707-3000, or write to: Copyright Office, Library of Congress, Washington D.C. 20559. Request form PA to copyright the music and lyrics, or form SR to copyright the song and the actual recording or sounds. If you have questions concerning copyright, please call (202) 707-5959. You may also download or print the forms here: Copyright Forms.

Does it cost extra to transfer my domain from another hosting company to YourWebHQ’s hosting service?

No, there are no extra charges for you to transfer a domain to our hosting service. This is not the case for transferring domain name registrars… if you would like to transfer your domain name to YourWebHQ’s domain name registration service, there will be a $12.50 fee (includes 1 year of hosting extension from your expiration date).

Can I host a sub-domain (name.yourdomain.com) at YourWebHQ?

Yes, if you are hosting your primary domain with us, you may setup sub-domains for your account at no extra charge.

What do I need to name the default page for my site?

Any of the following will be recognized as the default page for any directory within your site including the top level directory: index.html, index.htm, index.shtml, index.php, index.php4, index.php3, index.cgi.

NOTE 1: Linux is case-sensitive, so Index.html is not the same thing as index.html. If you need to change a site or directory's default page, you can do so using an .htaccess file.

NOTE 2: When the hosting is initially setup, the Plesk message letting you know that the hosting is ready is an index.html file. You will need to replace it with your homepage.

What is my site's public directory?

You'll need to upload your files to the public directory. Please refer to our FTP FAQ for more info.

How do I transfer files to and from the server?

You'll need to use an FTP application to do this or software, such as FrontPage 2000.